OBJECTIVES:
- To improve standard of
service, customer satisfaction and revenue.
- Each participant will gain
more confidence with their performance.
- The team will also be
able to up sell skilfully and efficiently.
CONTENTS (ROLE PLAY):
- Meet and greet (ears,
eyes, hands and knees)
- Presenting menus &
announcing specials
- Product knowledge
(food, wine, cigar and Whiskies)
- Taking drinks orders
and follow up
- Taking food orders
- Guest satisfaction
- Presence in the room,
body language and posture