Sunday 23 December 2012


OBJECTIVES:
  • To improve standard of service, customer satisfaction and revenue.
  • Each participant will gain more confidence with their performance.
  • The team will also be able to up sell skilfully and efficiently.
CONTENTS (ROLE PLAY):
  • Meet and greet (ears, eyes, hands and knees)
  • Presenting menus & announcing specials
  • Product knowledge (food, wine, cigar and Whiskies)
  • Taking drinks orders and follow up
  • Taking food orders
  • Guest satisfaction
  • Presence in the room, body language and posture

May 2020

Cleaner Products to the Rescue Having heard about the shortages of PPE for our front-line workers our CEO Nathan Reilly decided to donate ...